Frabo OS · Money Recovery · Chile
Damaged-item claims — replacement or refund
If something arrived damaged, Frabo OS drafts a claim for a replacement or refund under the seller’s posted policy — built from your real receipt and sent only when you approve.
Chile: your consumer-protection context
In Chile, the Ley del Consumidor provides a right of retraction (commonly 10 days) for many distance sales and remedies for defective goods. This is general guidance, not legal advice — Frabo acts on your receipt’s real terms and your approval.
From your real purchase
Frabo uses your receipt — item, date, amount, order number — to build a credible damaged-item claim, so the seller has everything they need to act.
Replacement or refund, your call
The drafted claim requests a replacement or refund. You review and approve; Frabo sends it, or prepares a call script for phone-based support.
Grounded in your posted policy
Frabo references the seller’s posted policy where known and your receipt facts — never a fabricated warranty or promise.
Frequently asked
What if my item arrived damaged?
Frabo drafts a replacement-or-refund claim from your receipt and sends it after you approve.
Does it guarantee a replacement?
No — it makes a credible, grounded request under the seller’s policy. Outcomes are up to the seller; Frabo never fabricates a promise.
Related: Warranty claims for what you already bought · Automatic refund recovery for your business · Partial refunds for what wasn’t right
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