Frabo OS · Money Recovery · Mexico
Damaged-item claims — replacement or refund
If something arrived damaged, Frabo OS drafts a claim for a replacement or refund under the seller’s posted policy — built from your real receipt and sent only when you approve.
Mexico: your consumer-protection context
In Mexico, the Ley Federal de Protección al Consumidor (enforced by PROFECO) covers misleading practices and defective goods, with return rights in many cases. This is general guidance, not legal advice — Frabo acts on your receipt’s real terms and your approval.
From your real purchase
Frabo uses your receipt — item, date, amount, order number — to build a credible damaged-item claim, so the seller has everything they need to act.
Replacement or refund, your call
The drafted claim requests a replacement or refund. You review and approve; Frabo sends it, or prepares a call script for phone-based support.
Grounded in your posted policy
Frabo references the seller’s posted policy where known and your receipt facts — never a fabricated warranty or promise.
Frequently asked
What if my item arrived damaged?
Frabo drafts a replacement-or-refund claim from your receipt and sends it after you approve.
Does it guarantee a replacement?
No — it makes a credible, grounded request under the seller’s policy. Outcomes are up to the seller; Frabo never fabricates a promise.
Related: Warranty claims for what you already bought · Automatic refund recovery for your business · Partial refunds for what wasn’t right
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